WHOLESALERS FAQs

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This FAQ is for RE-SELLERS only.

Please note: To access wholesale prices, send us an email with the following details: your business name, contact details, ABN number, and your name.
1. Who are Shines & Shimmers?
2. I can’t find the product/shade I am looking for. Can Shines & Shimmers get it for me?
3. What services do you offer?
4. What is private labelling/label branding?
5. What kinds of products can be created?
6. Is there a minimum purchase quantity?
7. What kinds of products can be purchased?
8. Do I get a GIFT with my order?
9. Do I get a GIFT if I refer a new customer to you?
10. Do I get any discounts?
11. Can I distribute/re-sell your products?
12. Can I get my order gift wrapped?
13. What if I am not happy with my purchase?
14. How much does delivery cost?
15. How long will it take to receive my order?
16. My delivery hasn't arrived within the expected time frame.
17. Will my personal details remain private?


1. Who are Shines & Shimmers?
Shines & Shimmers is a family owned company, proudly Australian and based in Melbourne. Dedicated to bringing unique, innovative beauty products and services to the Australian public. One arm of the business gets sub-contracted with importing, wholesaling and private labeling of rare make up pieces and collections. The other arm of the business is a highly specialized group of treatment rooms. Here, we focus on skin and hair, and use the latest state-of-the-art equipment (Intense Pulsed Light). Conditions such as hursuitism and hypertrychosis, rosacea and enlarged capillaries, age spots and sun damage can be treated with fantastic results.

2. I can’t find the product/shade I am looking for. Can Shines & Shimmers get it for me?
Shines & Shimmers specializes in sourcing unique and unusual items. We offer consumers a range of high quality and hard to find products in Australia. If we don’t have the item you are looking for in stock, just make a request via email  and will do our best to find it for you.

3. What services do you offer?
Our offers include colour choice consulations (please email your enquiries), Label Branding and Private Label design and development programs. Please email us with your specific requirements and we will customise a product proposal for your needs.

4. What is private labelling/label branding?
We offer this unique service to all our clients. In a nutshell we can help you create your own unique brand unlike anything else you have seen. Shades, labels and all design is carefully tailored to the message you want to put out to your clients.  Shines & Shimmers Private Label design and development program is easily accessible and with a very small minimum order requirement.

5. What kinds of products can be created? 
We can help create anything from trendy luscious lip shimmers to 100% organic herbal balms. You can make up your own range from any of the following: skin care, body care, full makeup collection, or one makeup line (eg. just lip gloss or just bronzers etc), vitamins and supplement compounds. Any of the cosmetic lines can be enriched with vitamins, minerals, antioxidants and herbs to contain a  percentage that you are able to specify. 

6. Is there a minimum purchase quantity? 
Unless you are creating your own label there are no minimum purchase quantities. If you would like to make an enquiry on Label Branding, please email us the name of the product and specify shades list and we will get in touch with you to advise you of the minimum order quantity for that particular line.

7. What kinds of products can be purchased? 
You may purchase any of the items containing in our Specialty Items Catalog or in our PALLADIO Herbal Makeup Catalog.

8. Do I get a GIFT with my order? 
Yes. For every order you place, you get a gift to the minimum value of $14.95.

9. Do I get a GIFT if I refer a new customer to you? 
Yes. For every new active customer you refer to us you get a "spotters" gift to the minimum value of $14.95. Active customer is a customer who placed at least one order with us. To claim your gift please specify the name and address of the customer you referred to us and we will send your "spotters gift" along with your next order. (Yes, this would make if two gifts with your next order - one is your regular gift which you get with every purchase and another one is your spotters gift).

10. Do I get any discounts? 
Yes. We will give you 10% off every single order you place if you shop with us every month to the value of $70 per order.

11. Can I distribute/re-sell your products? 

Limited distributor licenses are available. Please contact us with your details.

12. Can I get my order gift wrapped? 

Yes. Shines & Shimmers offers gift box/bag on all orders. You simply need to add the words "Gift Box/Bag required" on your order form in the "Form of Payment Box". In an effort to keep our prices as low as possible we must pass on the cost of the gift box to you. Please add $1.95 to your order if you require a gift box/bag and specify your preference (eg. you would like a gift box or a gift bag).

13. What if I am not happy with my purchase? 

Please refer to terms and conditions of sale for information on returns and refunds.

14. How much does delivery cost? 

Please add $4.95 for standard shipping within Australia. If you require an overnight delivery within Australia please add $10.95. For all overseas orders, shipping quotes will be provided on individual basis. As a general guide shipping overseas costs around AUD$16.00. If you are picking up your order there is no postage fee, only handling fee of $2.95 will be charged.

15. How long will it take to receive my order? 

Standard delivery time is between 2-7 business days depending on your location. Express Delivery to any capital city destinations is usually the following morning. Please refer to delivery under Terms and Conditions section for more information.

16. My delivery hasn't arrived within the expected time frame. 

If you feel that your parcel has not arrived within the expected time frame, then please contact us and we will investigate the matter further.

17. Will my personal details remain private? 

Please refer to Privacy Policy under Terms and Conditions section for information.

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